Orders and Payment
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Payments are processed securely by Stripe — your card details are encrypted end to end and never stored on our servers.
When is my card charged?
Your card is charged when you place your order. You'll receive an order confirmation email right away with a summary of what you purchased.
Can I change or cancel my order?
Email us at hey@sleepyhello.com as soon as possible with your order number. We can usually change or cancel an order before it ships. Once an order has been dispatched, we can't modify it, but you can use our returns process after it arrives.
Why was my payment declined?
Most declines come from the card issuer — a billing address that doesn't match the card, insufficient funds, or a bank flagging an unfamiliar purchase. Double-check your card details and billing address, or try another card. If it keeps happening, contact us and we'll help figure it out.
Do you charge sales tax?
Where we're required to collect sales tax, it's included and itemized in your checkout total before you pay — the total you see at checkout is what you're charged.
How do I get a receipt for my order?
Your order confirmation email serves as your receipt. If you have an account, you can also view your full order history — including totals and items — under your account's orders page.