Returns and Refunds
What is your return policy?
You can return unopened, unused products in their original packaging within 30 days of delivery. Because skincare is a hygiene-sensitive product, we can't accept opened or used items unless they arrived damaged or faulty. Read the full policy on our Returns page.
How do I start a return?
Email hey@sleepyhello.com with your order number and the item(s) you'd like to return. We'll reply with instructions — please don't ship anything back until we've confirmed the return with you.
When will I get my refund?
Once your return is approved, refunds are issued to your original payment method. Depending on your bank, the money typically appears within 5-10 business days.
My item arrived damaged or I received the wrong product.
We're sorry! Email us within 7 days of delivery with your order number and a photo of what you received. We'll make it right with a free replacement or a full refund — in most cases you won't need to ship anything back.
Which items can't be returned?
Opened or used skincare products can't be returned for hygiene reasons, unless they arrived damaged or faulty. Items marked final sale and free promotional gifts are also non-returnable.
Who pays for return shipping?
If the return is due to our error — a damaged, defective, or incorrect item — we cover everything. For other returns, return shipping is the customer's responsibility. We'll always confirm the details with you before you send anything.