Shipping and Delivery
Where do you ship?
Select your country at checkout to see available delivery methods. If your country is not listed, we are not currently accepting orders to that destination.
How long does delivery take?
Orders are processed within 1–2 business days. Checkout shows the estimated transit time for your country and delivery method before you pay. We'll email you your tracking details once your order ships.
Where do orders ship from?
Your order ships from our fulfillment partners in South Korea. Shipping directly from Korea is how we keep products fresh and offer the newest releases — every order travels with full tracking from Seoul to your door.
How much does shipping cost?
Shipping prices and free shipping eligibility depend on your country and shopping currency. Checkout shows the available methods and exact cost before you pay.
Can I upgrade free shipping to Express?
Checkout shows the available Express upgrade and its exact price in your selected currency before you pay.
How do I track my order?
Once your order ships, we'll email you a link to its tracking page, with the carrier tracking number when the carrier provides one. You can also track any order at sleepyhello.com/track with your order number and the email you ordered with. Tracking can take 24-48 hours to show its first scan after dispatch.
My package is delayed or missing — what should I do?
First check the tracking link for the latest carrier update — international packages occasionally pause at handoff points for a few days. If your package hasn't moved in over a week or tracking shows it as lost, email hey@sleepyhello.com and we'll investigate. Confirmed-lost packages are replaced or refunded in full.