Shipping Policy

Every Sleepy Hello order ships directly from our fulfillment partners in South Korea — that's how your skincare arrives fresh, authentic, and tracked door to door. Here's exactly what to expect.

Select your destination country at checkout to see the available delivery methods. If your country is not listed, we are not currently accepting orders to that destination.

Orders are picked and packed within 1-2 business days (Monday-Friday, excluding Korean and US holidays). You'll receive a confirmation email when you order, and we'll email you when your order ships, with tracking details as soon as the carrier provides them.

Delivery estimates depend on the destination and shipping method. Checkout shows the estimated business days after dispatch before you pay. International tracking can take 24-48 hours to show its first scan.

Shipping is calculated at checkout based on your order and destination, and shown before you pay.

Express shipping to the USA is free on orders of $79.00 or more after discounts, excluding shipping and tax.

USA: Express delivery is $19.99, or FREE on orders of $79.00 or more after discounts. Standard is not offered for US delivery in USD. Other destinations: Standard is $9.99, or FREE when your order qualifies; Express is $19.99, or $9.99 when your order qualifies for free Standard. Prices are in USD; checkout shows the available methods and threshold for your destination.

Your bag shows progress using its current item subtotal. Discounts applied at checkout can change whether your order qualifies. Checkout shows the final shipping charge before you pay.

Orders ship from South Korea.

Canadian orders are delivered by FedEx or Canada Post. The courier collects the import tax (GST/HST, plus PST or QST where it applies) before or at delivery; it isn't included in your order total. FedEx calls from 1-800-463-3339 and texts from 38773; Canada Post texts only from 272727 or 55555. The CBSA never asks for payment by email or text. US orders ship with import charges prepaid, so nothing more is due on delivery.

For destinations other than Canada and the United States, customs duties, import taxes, and clearance fees may be charged separately from shipping. Check the destination's import requirements before ordering, and contact us if you have a question about a delivery charge.

Your dispatch email links to your order's tracking page and includes your carrier tracking number once the carrier has issued one, covering the journey from Korea to your door. You can also track your order at sleepyhello.com/track with your order number and the email you ordered with. Tracking can take 24-48 hours to show its first scan after dispatch.

Need to fix a shipping address? Email hey@sleepyhello.com with your order number as soon as possible. We can update the address any time before dispatch; after dispatch, we'll do our best with the carrier but can't guarantee changes.

International shipments occasionally pause a few days at carrier handoffs — the tracking link always has the latest status. If your package hasn't moved for more than a week, or tracking marks it lost or returned, contact us. Confirmed-lost packages are replaced or refunded in full.

Shipping questions? Email hey@sleepyhello.com with your order number and we'll help.